Shipping policy

Last updated: November 9, 2026

Thank you for shopping at DEKGRATIV. Because all of our products are digital goods (including PSD apparel mockups, Photoshop actions, and design assets), no physical shipping, courier services, or customs fees apply.

How Delivery Works

All products are delivered digitally. Upon successful payment completion, you will instantly receive a download link via email, or direct access through your account dashboard on our website.

Delivery Timeframe

Instant Access: Available immediately (0–5 minutes) after checkout.
If you do not receive your download link within 15 minutes, please check your spam or junk folder.

Download Issues & Support

If you encounter broken links, corrupted files, or have trouble accessing your downloads, please contact us immediately at info@dekgrativ.com with your order number. We will manually send or update your access promptly.

Refunds & Cancellations

Due to the digital nature of our products (instant downloadable files), all sales are final. Once the files have been downloaded or accessed, refunds or cancellations generally cannot be provided unless there is a severe technical defect with the file itself.